SUPPORT AND MAINTENANCE
Keep your systems secure, stable, and improving.
Launch is the beginning. We maintain, monitor, and improve the systems you rely on, and keep your users confident with ongoing assistance and refresher training.
THE PROBLEM
Unsupported systems become risky and slow over time.
Without regular updates, monitoring, and backups, small issues grow into outages and security problems. A clear support route keeps the system reliable.
Who it's for: Current and former clients, and organizations that need support for an existing system.
Sound familiar?
- No clear route when something breaks
- Security updates that are overdue
- Backups that have never been tested
- New staff who were never trained
CAPABILITIES
What we deliver.
Maintenance and updates
Security patches, dependency updates, and platform upgrades.
Monitoring
Uptime and error monitoring with agreed response routes.
Troubleshooting
Investigate and resolve issues according to severity.
Enhancements
Small improvements and new features as needs change.
Backup and recovery
Automated backups with tested recovery procedures.
User assistance
Help desk support and refresher training for your team.
Response times and escalation routes are set in your support agreement. Requests are prioritized by severity.
ENGAGEMENT TYPES
Ways to work with us.
Support agreement
Ongoing maintenance with agreed response commitments.
Health check
A one-off review of security, performance, and backups.
Enhancement sprint
A focused block of improvements to an existing system.
DELIVERY PROCESS
A clear path from first conversation to lasting results.
- 01
Submit
Describe the issue, the affected system, and its urgency.
- 02
Triage
We confirm the severity and the right person to handle it.
- 03
Resolve
We investigate, fix, and verify the fix with you.
- 04
Improve
We record the cause and recommend steps to prevent it recurring.
INDUSTRIES
Where this applies.
Common use cases by sector. Compliance requirements are confirmed during discovery.
FAQS
Questions we're often asked.
GET STARTED
Request technical support.
Tell us which system is affected, what's happening, and how urgent it is. We'll route your request by severity.
- 1Send the form. You'll see a confirmation straight away.
- 2You receive a confirmation email with your reference.
- 3The right person at Novatrix follows up with next steps.